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Terms & conditions

Definitions

Services” refers to all services provided by RD buugeng.
Products” refers to all items available for sale on the Website.
Website” refers to www.RDbuugeng.com.

1. Your Acceptance of Terms & Conditions

These terms and conditions relate to the services, products, and website RD buugeng managed by:

Roman Dobusch
NeratovickΓ‘ 665/30
Praha 18200
Czech republic
VAT ID: CZ9105134456

hereinafter referred to as β€œRD buugeng”. By registering on this website as a user of RD buugeng shop you accept these terms and conditions.Β If you do not accept these terms and conditions, you must refrain from using the website, products, and services.

2. Acknowledgment

2.1 The Services

RD buugeng provides services and information for artists and spinners who wish to use, learn and play with products by this company. We provide information, documents, graphics, videos, and all content on www.RDbuugeng.com for informational purposes only.

2.2 Disclaimer

You understand and agree that:

  1. Your use of the Services is at your sole risk. Any fault in the information provided on the Website is at your own risk too, and we do not take any responsibility for that.
  2. RD buugeng does not warrant that:
    • the services provided will be uninterrupted, timely, secure, or error-free, or
    • that any information provided on the Website is error-free or reliable.
  3. Usage of any RD buugeng product is entirely at your own risk. You agree that RD buugeng does not take any responsibility or liability for the usage of any of our products or accessories, including any personal injury, property damage, or consequential losses arising from such use. Any misuse of the products is also at your own risk. No warranty applies other than the explicit 1-year guarantee for product functionality, excluding misuse.

3. Pricing or Other Information Error

If there is an error in pricing on the Website, RD buugeng reserves the right to refund and cancel the order. We will do steps to fix such error. Any order made under an error like this will be canceled, and the customer will be notified accordingly.

4. Third Party Vendors

The Website may contain products, links, and information provided by third parties. This content is provided as-is and is not the responsibility of RD buugeng. You use this content at your own risk.

5. Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these terms and conditions, including any breach thereof, the parties agree to attempt in good faith to resolve the matter amicably through negotiation. If the dispute cannot be resolved through negotiation within 30 days, the parties agree to submit the dispute to mediation before a mutually agreed mediator. If mediation fails, the parties may pursue their claims in the competent courts of the Czech Republic.

6. Security of Your Login Information

You are responsible for keeping your login information, including your email address and password, secret and secure. You also agree:

  1. not to permit any other person to use your login information; and
  2. not to disclose, or provide to any other person, your password, email address, date of birth, or any other information in connection with your user account that may allow them to gain access to your account.

7. Emails and Newsletters

RD buugeng may send you information emails related to your purchase or account, transactions and other activities on the Website, and newsletters for our promoting and marketing purposes. Any newsletter from RD buugeng will provide the means on how to stop receiving them.

8. General

  1. You must not damage, interfere with or harm the Website or Services, or any network of RD buugeng, or attempt to do so.
  2. You may not use a robot, spider, scraper, or other unauthorized automated means to access the Website or information featured on it for any purpose.

9. Governing Law

These terms and conditions, use of RD buugeng products, and website are governed by the laws of the Czech Republic. You submit to the jurisdiction of the Courts of the Czech Republic.

10. Force Majeure

RD buugeng shall not be liable for any failure to perform its obligations under these terms and conditions if such failure results from any event beyond RD buugeng’s reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities. In such cases, RD buugeng’s obligations will be suspended for the duration of the force majeure event.

11. Intellectual Property Rights

RD buugeng owns all intellectual property rights in the Website (including text, graphics, logos) and the software and other material underlying and forming part of the Services and the Website.

Without our permission you are not allowed, in any form or by any means:

  1. Adapt, reproduce, copy, store, distribute, print, display, perform, publish or create derivative works from any part of this Website; or
  2. Commercialize, copy, or on-sell any information, or intellectual property obtained from any part of this Website.

12. Entire Agreement

These terms and conditions supersede all previous conditions, understandings, commitments, agreements, and representations whatsoever, whether oral or written, and constitute the entire agreement between the parties relating to the subject matter of these terms and conditions. Any amendments to this agreement must be made in writing and signed by both parties to be effective.

13. Shipping

RD buugeng contracts third-party providers to ship and deliver products to you. We offer various shipping methods, including standard and express delivery, to meet your needs.

Delivery Times: While we strive to meet targeted delivery times, please note that they may vary based on your location:

  • Within the Czech Republic: 1-3 business days
  • Within the EU: 2-7 business days
  • International: 2-14 business days (may vary depending on the destination)

Because we do not directly control all parts of the delivery chain, we cannot guarantee that your item will always reach its destination within the targeted delivery times.

Tracking Information: Customers will receive tracking information once their order has been dispatched, allowing you to monitor your shipment’s progress.

International Shipping: For customers ordering outside the EU, please be aware that customs fees or import taxes may apply when your order arrives in your country. RD buugeng cannot take responsibility for these charges. Customers are encouraged to check with their local customs office for information on any applicable fees before placing an order.

RD buugeng accepts no liability for loss or damage to products during shipping. However, we will provide all necessary cooperation to assist in resolving any issues should they arise.

14. Prices and Value-Added Tax

Prices shown are without value-added tax (VAT). For customers from European Union (EU), VAT will be added at the end of the ordering process. Customers ordering outside EU may be charged with customs fees or other import taxes. RD buugeng cannot take any responsibility for these extra charges; it is the responsibility of the customer to inquire about all applicable customs fees beforehand.

15. Warranty and Return Policy

15.1. Warranty

RD buugeng guarantees full functionality of its products for 1 year from the date of original purchase. The warranty won’t be honored if the product was exposed to water, fire, physical abuse, or the product was modified or tinkered with. We are not responsible for defects caused by mechanical damage, including but not limited to improper use, accidents, or negligence. RD buugeng reserves the right to assess each case individually.

In case of any damage, please contact us via email at shop@rdbuugeng.com or through our contact form and provide the following information:

  • As many pictures and/or videos of the damage as possible
  • A description of what happened
  • A description of the issue

The customer is responsible for the safe delivery of the broken product back for warranty repair. Should the defect happen within 3 months from the date of purchase, RD buugeng reserves the right to cover all shipping costs related to the repair for the customer, only up to a maximum limit of 20USD, provided the customer selects the economy shipping method and shows valid proof of payment. We will respond promptly after assessing the case and determining the best course of action.

15.2. Return Policy

The customer has the right to return the purchased product for a full refund if it’s sent to RD buugeng within 14 days after receiving the gear. The product must be returned in its original, unused condition, with no signs of wear or damage, including all original accessories and packaging. RD buugeng reserves the right to refuse returns if the items are returned in a non-resalable condition. The customer must contact RD buugeng first before shipping any returns to ensure proper handling. The customer is responsible for shipping the product back to RD buugeng without any damage during transport. Additionally, shipping charges on your original order are non-refundable. Refunds will be processed within 14 days after RD buugeng receives the returned product.

16. Data Protection and GDPR Compliance

16.1 Data Collection

RD buugeng collects personal data (including but not limited to the name, email address, phone number, and shipping address) to process orders, manage accounts, and improve our services.

16.2 Data Processing

We process your data in accordance with applicable data protection laws, ensuring that it is used only for legitimate purposes related to our services and products.

16.3 Data Storage

Your personal data is stored securely and only retained as long as necessary to fulfill the purposes for which it was collected or as required by law.

16.4 Your Rights

As a customer, you have the following rights:

  • Access your personal data;
  • Rectify any inaccuracies in your data;
  • Request the deletion of your data, subject to certain conditions;
  • Withdraw consent at any time, where applicable.

16.5 Contact Information

If you have any questions about how your personal data is processed or wish to exercise your rights, please contact us via email at shop@rdbuugeng.com or through our contact form.